Information about credit requests and returns
At Henderson Foodservice, nothing is more important than the needs of our customers. Our commitment to putting our customers first is the primary influence in our credits policy.
At the time of Delivery
It is essential that you check your delivery is complete when signing to confirm receipt of your order. Henderson Foodservice cannot honour shortage claims if you have signed to confirm your order was complete at the time of delivery.
Our driver will be happy to help you check that your order is complete and that all the items are in the condition you expect. If any items are missing or unacceptable our driver will record the details and uplift the items.
Henderson Foodservice will use this information to ensure you are credited for any items you did not receive or accept.
After the Delivery
Once a delivery has been completed we can only accept returns under the following circumstances. To ensure food safety guidelines and to maintain our high standards of customer service we can only permit returns within the time limits below:
If you need to return goods please contact our Customer Service Desk (02890 342 342) FoodserviceHelpdesk@henderson-group.com). They will help you arrange the collection of the items.
If you identify a product quality problem after a delivery has been completed, please contact our Customer Service Desk as soon as possible.
After the time of delivery, returns can only be accepted if the items are in a sellable condition.