At Henderson Foodservice, we understand your concerns about what happens to information which you provide to us and we are dedicated to protecting your privacy.
We collect personal data on you through the forms that you completed when you signed the contract to become a customer to Henderson Foodservice.
We may also collect information from you on an ad hoc basis through face to face or email communication via the sales team. We record all phone calls for training and monitoring purposes and we also keep a record of your login details for the Foodservice website, if you use that.
As appropriate for the intended use of the information (described below), we collect certain personal data including (among other things) the name, address, phone number, mobile number and email address of your:
If you are a sole trader or partnership we further require your date of birth and home address history for the purpose of a credit search.
We will only use your information when the law allows us to. Most commonly, we will use your personal data under the following conditions, to:
The legal bases Henderson Foodservice use for processing your personal data are that it is necessary for:
We disclose your information to:
These organisations process your information in order for us to provide services to you and to facilitate the purposes described previously. We will only ever do so as permitted by and in accordance with applicable data protection law.
If at any time, you wish to know what information we hold about you, please contact Henderson Wholesale (our partnering organisation) at:
Data Compliance Officer c\o I.T. Dept
Henderson Wholesale Ltd, PO Box 49,
Hightown Avenue, Newtownabbey BT36 4RT
Telephone: (028) 90343316
Depending on the information we are using and under certain circumstances, you have rights under data protection laws in relation to some of the information you provide that can identify you (which is known as personal data under data protection laws).
You have the right to:
If you want to exercise any of the above rights, please contact us at the address or email address above and let us know.
Your right to lodge a complaint
Please lodge a complaint in the first instance to: DCO@henderson-group.com
If, however, you are unhappy with how we have addressed your concerns you have the right to lodge a complaint with a supervisory authority. The UK supervisory authority for data protection issues is the Information Commissioner's Office (ICO). (www.ico.org.uk)
Full company details for Henderson Foodservice Limited:
Henderson Foodservice Limited, 1 Hightown Avenue, Newtownabbey, County Antrim BT36 4RT, Company No: NI006894
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If you do not want cookies downloaded onto your machine, you can disable them by changing the settings on your browser. However, you may not be able to use some of the features on www.henderson-foodservice.com without cookies.
For information about how to disable cookies please visit this site: www.allaboutcookies.org. (Please note that clicking on this link will take you to a website which is not under the control of Henderson Foodservice Limited and we are therefore not responsible for the content of this site.)
Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Your consent is not needed for this type of cookie.
Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
The www.henderson-foodservice.com website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Legal Basis for Processing Personal Data
The legal basis for processing personal data (in the form of cookies), is necessary for the purpose of legitimate interests pursued by Henderson Foodservice which is in the interests of the retailer.